VelvetGlow Terms of Service

Last updated: 25 August 2026

Welcome to VelvetGlow. By accessing or purchasing from our store, you agree to the following Terms of Service.

1. About VelvetGlow

VelvetGlow is an online beauty store offering skincare, beauty accessories, personal-care products, and related items.

These terms apply to all visitors, customers, and users of our website.

2. Products

We make every effort to ensure that product descriptions, images, colours, sizes, and specifications are accurate. However, colours and appearance may vary slightly depending on your device or screen settings.

Some products may be sourced from third-party manufacturers or suppliers. Customers should follow the instructions and safety information provided with each product.

3. Orders

When you place an order, you agree that the information provided is accurate and complete.

An order is only considered confirmed once payment has been successfully received and the order has been accepted by VelvetGlow.

We reserve the right to cancel or refuse an order where necessary, including in cases of incorrect pricing, stock availability issues, suspected fraud, or inaccurate product information. If we cancel a paid order, you will be entitled to a refund of the amount paid for that order.

4. Pricing and Payment

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

VelvetGlow reserves the right to change prices at any time. The price applicable to your order is the price displayed at checkout when the order is placed.

Payment must be completed using the payment methods made available at checkout.

5. Shipping and Delivery

We aim to process and dispatch orders as quickly as reasonably possible.

Delivery times are estimates and may be affected by courier delays, public holidays, weather, incorrect delivery information, or circumstances outside our control.

Customers are responsible for providing a correct delivery address and contact information.

Once an order has been handed to the courier, delivery is subject to the courier's procedures and timelines.

6. Returns and Refunds

For hygiene reasons, opened or used beauty and personal-care products may not be eligible for return, except where required by applicable South African consumer law.

Products returned due to change of mind must be unused, unopened, and in their original packaging where applicable.

Refunds will be processed once the returned product has been received and inspected.

Nothing in these Terms limits any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable South African law.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact VelvetGlow with your order number and clear photographs of the product and packaging.

We may request additional information to help us investigate the issue.

Where appropriate, we may offer a replacement, repair, refund, or other remedy in accordance with applicable law.

8. Beauty and Skincare Products

Our products are intended for their stated cosmetic or personal-care purposes.

Customers should read product instructions and ingredient information before use. If you have known allergies or sensitivities, check the ingredients before using a product.

VelvetGlow does not guarantee that every product will be suitable for every individual's skin, hair, or body.

Stop using a product if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

9. Website Use

You agree not to misuse our website, attempt to gain unauthorised access, interfere with its operation, or use it for unlawful purposes.

All content on the website, including branding, images, graphics, text, logos, and product descriptions, may not be copied, reproduced, or used commercially without permission from VelvetGlow.

10. Privacy

We respect your privacy and handle personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).

Personal information may be used to process orders, arrange delivery, provide customer support, process payments, and communicate with you about your purchases.

11. Limitation of Liability

To the extent permitted by South African law, VelvetGlow will not be responsible for losses caused by circumstances outside our reasonable control, including courier delays, website interruptions, or events beyond our control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

12. Changes to These Terms

VelvetGlow may update these Terms of Service from time to time. The latest version will be posted on our website with the applicable updated date.

13. Contact Us

If you have questions about these Terms, an order, a product, or a return, please contact VelvetGlow through the contact details provided on our website.

VelvetGlow
Beauty • Skincare • Self-Care

By using our website or purchasing from VelvetGlow, you acknowledge that you have read and agreed to these Terms of Service.