VelvetGlow Shipping Policy

Last updated: 25 August 2026

At VelvetGlow, we want your beauty products to reach you safely and as quickly as possible. This Shipping Policy explains how we process and deliver orders within South Africa.

1. Shipping Areas

VelvetGlow currently delivers to addresses within South Africa.

Delivery availability may vary depending on the courier service and delivery address.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During busy periods, promotions, or holidays, processing may take slightly longer.

3. Delivery Times

Once your order has been dispatched, estimated delivery times are:

• Major cities and towns: approximately 2–5 business days

• Remote areas: approximately 3–7 business days

Delivery times are estimates and are not guaranteed. Courier delays, weather, public holidays, incorrect addresses, and other circumstances outside VelvetGlow's control may affect delivery.

4. Shipping Costs

Shipping fees are displayed at checkout before you complete your purchase.

From time to time, VelvetGlow may offer promotions such as free shipping or reduced delivery fees. Any applicable promotion will be clearly displayed on our website or at checkout.

5. Tracking Your Order

Where tracking is available, you will receive your tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been collected by the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Street address

• Suburb

• City/town

• Postal code

• Contact telephone number

VelvetGlow is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If you realise that your delivery information is incorrect, please contact us as soon as possible. We will try to assist, but we cannot guarantee that the address can be changed after an order has been dispatched.

7. Failed Delivery

If a courier is unable to deliver your order because nobody is available, the address is incorrect, or delivery cannot otherwise be completed, the courier may attempt delivery again or contact you to arrange delivery.

Additional delivery charges may apply if a parcel needs to be resent because incorrect information was provided by the customer or delivery could not be completed for reasons within the customer's control.

8. Delayed or Lost Packages

Although we work with delivery partners to provide reliable shipping, VelvetGlow cannot guarantee courier delivery times.

If your parcel appears to be significantly delayed or lost, please contact us with your order number. We will contact the relevant courier and assist with the investigation.

9. Damaged Packages

Please inspect your parcel when it arrives.

If your order arrives visibly damaged, please take photographs of the packaging and products and contact VelvetGlow as soon as possible.

We may request photographs or additional information to investigate the issue and determine the appropriate remedy.

10. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible with your order number and photographs of the package and its contents.

We will investigate the issue and, where appropriate, arrange a replacement or refund in accordance with applicable South African consumer law.

11. International Shipping

VelvetGlow currently does not offer international shipping unless specifically stated on our website.

12. Contact Us

If you have questions about your delivery or need assistance with an order, please contact VelvetGlow using the contact details provided on our website.

VelvetGlow
Beauty • Skincare • Self-Care

By placing an order with VelvetGlow, you acknowledge and accept this Shipping Policy.